Data Deletion
Disconnect the phone
In RMM, open Settings → Disconnect Phone. RMM will request revocation of the mobile pairing session where the service/workstation is reachable and remove the pairing credentials stored locally by the app. The phone will need a new Mobile Pairing QR code before it can connect again.
Request service-side deletion
Email support@rendermanagermonitor.com with the subject RMM Data Deletion Request.
Include enough information for us to locate the relevant records, such as the email address used for the desktop license/purchase and the paired device or workstation name. Do not send passwords, private keys, complete API tokens, or private pairing credentials.
What can be deleted
Eligible pairing/session records and service-side data associated with the mobile companion can be deleted when they are no longer required to provide the service.
Records that may need to be retained
Some transaction, licensing, security, fraud-prevention, abuse-prevention, accounting, or legal records may need to be retained where reasonably necessary to protect the service, resolve disputes, meet contractual obligations, or comply with applicable law. Where possible, data that is no longer needed will be removed or minimized.
Response
We may ask for reasonable verification before acting on a deletion request so that another person cannot delete records associated with your license or device. Requests are handled within a reasonable period and as required by applicable law.
For more information, see the Privacy Policy.