Support

Before contacting support

• Confirm the workstation software/add-on and RMM mobile app are up to date.
• For Local connection issues, confirm the phone and workstation are on the same network and Local Network permission is enabled for RMM.
• For Remote connection issues, confirm both devices have internet access and the paired license includes Remote access.
• If pairing fails, generate a new Mobile Pairing QR code and scan it before it expires.

What to include

Please include the RMM app version/build, iPhone or iPad model, iOS version, connected workstation software (for example Blender or Houdini), workstation OS, connection type (Local or Remote), and a short description of the issue. Screenshots are helpful where appropriate.

Do not send passwords, private keys, full API tokens, or private pairing credentials.

Common actions

If you are replacing a phone or need to reset mobile access, use Settings → Disconnect Phone, then pair again from the workstation. For data-deletion requests, use the Data Deletion page.

Privacy and legal

See the Privacy Policy and Terms of Use.